Frequently Asked Questions
Everything you need to know about your tech and mobile experience.
How long does shipping take for mobile devices and accessories?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days depending on your location.
What is your return policy for electronics?
We offer a 30-day return policy for all electronics. Items must be in their original packaging, unused, and include all original accessories to be eligible for a full refund.
Do your smartphones come with a warranty?
Yes, all new smartphones purchased through ALDI Mobile include a 24-month manufacturer warranty covering hardware defects and technical malfunctions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans including Afterpay and Klarna.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.
Are the mobile phones sold on your site unlocked?
Absolutely. All mobile devices sold are network unlocked, allowing you to use them with any compatible SIM card from any service provider worldwide.