Returns & Exchanges

At ALDI Mobile, we strive to ensure your complete satisfaction with our handsets and accessories through a straightforward 60-day return policy for faulty or change-of-mind items. All returned products must be in their original packaging and include all original components to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your ALDI Mobile account and navigate to the 'Order History' section to select the item you wish to return and submit a formal request.

• 2.
  Prepare the Package

  Securely pack the device in its original box, ensuring all chargers, cables, and manuals are included to avoid any processing delays.

• 3.
  Affix the Shipping Label

  Download and print the prepaid return shipping label provided via email, then attach it clearly to the outside of your parcel.

• 4.
  Drop Off and Track

  Hand over your package at any authorized Australia Post location and keep your tracking receipt until we confirm the arrival and inspection of your item.